South African Airways Case Analysis

South African airways Presented by Hadeir Shahin Khaya Ngqula, the CEO of South African airways is facing a big challenge, which is the inter-group dialogue of SAA ground staff and cabin crews, this serve wont affect except the all oerall surgical process of the society and slows cut operations, but it give establish a negative long term consequences as well, it may affect the companys reputation, and thus affecting its gibbosity and perceived quality in the legal opinion of the public.The major problem of SAA is the lack of trust, justice, morality and commitment in the company, as the employees gullt trust there mangers, they guess that the decision making process is non fair, and managers ar always violating the accepted norms of morality within the company.Firstly the absences of the authoritys trustworthiness negatively affected the employees, as mangers failed to verbalise employees there capability of taking over the helm specially that executives lack avia tion background, also employees didnt perceive the authority to be charitable or to have integrity, and that was clear when Ngqula distinguishable to cut his management stuff in half to control costs, and suspending four managers for spoil and failure to prevent wasteful expenditure, at the same time he was criticized by the media for incurring luxury travel expenses, to a greater extent over his strategy revolved nigh efficiency, growth and outstanding service, without emphasizing close to being helpful, supportive or true-blue to his employees apart from any selfish or lolly motive, all those featureors allow fored in the fact that SAAs employees lack of trust to their managers. secondly the countrys history over the past years regarding the racial secretion influenced the companies policies which resulted in the notioning of injustice and a biased code of ethics among employees, in addition to, the kick in raise issue. scorn of the good performance and the growth of the company, managers argon referring to the fuel price as a constrain that preventing them from raising the pay, as a result employees belief that the decision out devolves are not allocated using the proper norms because they have contributed to the companys good performance and they deserve more outcome specially that the company had a year profit of $155 million and can intimately afford the wage increase, also subtile that there managers are spending bullion on helicopter travels and luxurious hotel cortege made them feel that they are not receiving distributive justice. As a result of the former problems, employees dont feel committed to the company, and therefore Ngqula has to fix those problems by discovering employees trust and treating them fairly, this can be done by approving the 8% increase in wages and bulk to implement an evaluation performance plan, in order to maintenance track of employees performance, and puzzle a roadmap for planning and development.He sh ould include employees teaching plan in his development strategy, this program should not only stress on their skills but, on the importance of positive communication and culture of kindness in the company as well to increase SAAs employees commitment. Its known that integrity should come from the top managers first, thats why tell the truth to the employees and sticking to promises will be a good start to regain their trust, also the company should introduces a square(p) code of ethics that prohibits racial discrimination, protects employees rights and preventing the vilification of the companies resources. Finally introducing different ways to keep employees motivated such as bonuses, pay raise and recognition, this way employees performance will increase, they will be more competitive, originative and committed to the work.