ICT in Tourism and Hospital Industry-

Question: Discuss about the Information and Communication Technology. Answer: Synopsis Information and Communication Technology or ICT is the extended version of Information Technology or IT. The term ICT refers to the conjunction of computer networks with telephone networks through a single link system or a single cabling (Vaishnavi Kuechler, 2015). ICT is used in all organizations in modern world. The following task outlines the utilization and the benefit of Information and Communication Technology in regular use in a travel agency. Critique ICT is defined as the applications, methods and concepts, which are involved in modern technology and are constantly changing on an almost regular basis. The broadness of the ICT covers any item or product that will retrieve, store, receive, transmit, manipulate, or transmit information in a digital form electronically, for example emails, digital television, robots, personal computers. The usage of Information and Communication Technology or ICT has become very common in modern life. This is even common in travel agency or travel and tourism (Law, Buhalis Cobanoglu, 2014). Travel technology, which is also known as the hospitality automation and thetourism technology, is an implementation ofInformation Technology (IT) orInformation and Communication Technology (ICT) in thehospitality, tourism,and travelindustry. One of the basic forms of this travel technology isthe flight tracking (Schegg Stangl, 2017). Different flights can be tracked easily with this technology. In the earlier d ays, travel technology was generally related with the CRS or Computer Reservations System in the aviation industry; but now this travel technology is utilized more comprehensively, including the broad tourism industry as well as its sub section the hospitality sector. While this travel technology implicates the computer reservations system, it also reflects a much larger range of implementations, which are even increasing. Travel technology involves the non-real tourismin the form ofthe non-real tourtechnologies. Travel technology can also be referred to ase-tourism/ etourism (e-Tourism), e-travel/etravel, which means electronic tourism or electronic travel. E-tourism is the analysis, design, application and implementation of Information Technology and the solutions of e-commerce in the tourism sector and travel agency. E-Tourism is the application of Information and Communication Technology in the travel industry and the hospitality industry. Travel tracking is another feature of ICT in travel agency. Whenever, a person travels, there is always a chance that the person might get lost. This particular problem can be solved with the new technology of ICT, the travel tracking. The whole trip of that individual can be tracked easily with this technology (Bizirgianni, Dionysopoulou, 2013). All travel agencies are now using Information and Communication Technology for tracking their customers trips. The cu stomers also feel safe and secured with this technology, which is good for the travel agency, as there is a high chance that the customers will again come to that travel agency for any further trips. This technology is even managing the customer relationship management with the travel agency. Conclusion Therefore, from the above discussion it can be concluded that, Information and Communication Technology or ICT has conquered the business, even in the travel and tourism industry. With the help of this technology, the flights and the whole trip can be tracked easily, which even makes the customers feel safe and secured. ICT makes the travel and tourism industry much easier to access. References Bizirgianni, I., Dionysopoulou, P. (2013). The influence of tourist trends of youth tourism through social media (SM) information and communication technologies (ICTs).Procedia-Social and Behavioral Sciences,73, 652-660. Law, R., Buhalis, D., Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism.International Journal of Contemporary Hospitality Management,26(5), 727-750. Schegg, R., Stangl, B. (2017). Information and Communication Technologies in Tourism 2017. Vaishnavi, V. K., Kuechler, W. (2015).Design science research methods and patterns: innovating information and communication technology. Crc Press.